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FAQ

9/11 Memorial & Museum Nationwide Run/Walk

April 25, 2021

Run/Walk Program FAQs

Exact details of Run/Walk Day will be announced soon. For now, be prepared to watch our opening ceremony, run or walk from wherever you are to help us reach our collective goal of 20,000 miles and spend some time on our Virtual Event Hub which will feature fun activities for the whole family. 
On Sunday, April 25, 2021, thousands from across the country will unite to remember those killed nearly 20 years ago and honor the heroes who put their own lives at risk to save others. We are challenging all participants to run or walk any distance they choose on April 25, from wherever they are, with the collective goal of running or walking 20,000 miles by the end of the day. To ensure your miles are counted, make sure you connect your fundraising page to Strava and enable GPS on your phone. Watch this video or click here for complete instructions on how to connect to Strava. Make sure you join our Strava Club here: https://www.strava.com/clubs/runwalk-911memorial
April 25 is when we will be celebrating the 9/11 Memorial & Museum Nationwide Run/Walk and collectively running and walking 20,000 miles. However, we encourage you to join our Strava Club and start logging training miles ahead of time. 
No, there isn't a specific route to run or walk. However, you can find suggested routes to run or walk in our training guide. Be sure to follow all of your local public health guidelines regarding social distancing when running or walking in your neighborhood.
To track your mileage on April 25, you must connect your Strava account to your fundraising page. Click the “More” tab on the right side of your fundraising page, and then click the “9/11 Memorial & Museum Nationwide Run/Walk Training” button. From there, scroll down to the orange button that says, “Connect with Strava”. Only import your walks and runs, and check off “Automatically post all imported activities to fundraiser feed”. Then click connect!

Now all you have to do is track your walks and runs on Strava for them to automatically be counted on your fundraising page. Make sure once you're connected to Strava you join our Strava Club.
Yes! There is a 9/11 Memorial & Museum Nationwide Run/Walk Strava Group. Click here to join!
No. There is no fee to participate in this year's Nationwide Run/Walk. However, the Run/Walk is a fundraising event, and as such we do encourage all participants to set a fundraising goal and use our fundraising tips and resources to help you get started fundraising. All funds raised will go towards supporting the 9/11 Memorial & Museum. 
Yes! The more you raise, the more rewards you earn. Click here for a full description of our reward levels.
Please contact Jan-Michael Llanes at jllanes@911memorial.org or 212-857-0145 for more information on how you can become a sponsor of the 2021 9/11 Memorial & Museum Nationwide Run/Walk.
For questions regarding registration or fundraising, feel free to reach out to us at runwalk@911memorial.org.

Registration FAQs

If you did not create or join a team during registration, you still can! Simply click on the “Create or Join a Team” button on the fundraising checklist or click “Create or Join Team” within the Dashboard tab. From there, select whether you want to start a new team or join an existing team. If you are creating a team, you need to choose a team name, set a team fundraising goal, and select a team type. When you have done that, select “Create Team”. If you are joining an existing team, you can search for your team name or click on the “See list” button to see the list of teams. When you’ve found your team, select “Join Now”.
All participants should be registered by the end of the day on April 25, 2021. Our collective goal is to run/walk 20,000 miles on April 25 so we encourage all participants to be registered as early as possible so you stay up to date on the program and can participate in the 20,000 mile challenge on April 25.
Yes, you can easily sign them up! Either click the “Register Friends'' button on the fundraising checklist, or go to the “My Info” tab and click on the button that says “Register Another Member”. From there, you can choose to register them on your account or create a new account for them. Just fill in their information, and they will be part of the 9/11 Memorial & Museum Nationwide Run/Walk community.
Yes. You can register from anywhere. Currency conversion charges may apply. 

Fundraising FAQs

Online donations should post immediately. If you do not see an online donation post within 5 minutes, please contact us.
A Tax ID number identifies the 9/11 Memorial and Museum as a 501(c)(3) non-profit organization. Our Tax ID number is 61-1745872.
You can't enter a check online. What you can do is enter a check as a pledge. This can be done in the fundraising section of your headquarters page. The status of the check will be pending until the check is received by 9/11 Memorial and Museum.
As your donors make a contribution, they have the option of whether or not they want to appear in the Honor Roll.
When logged onto your Fundraising Dashboard you can click the "Reports" tab to find a listing of all your past donors connected to your account.
To easily send thank-you emails to donors, follow these steps:
1.Log in to your fundraiser dashboard by clicking the "My HQ" link in the top right
2. Click "My Fundraising Report" in the left sidebar
3. Locate the donor/donation you'd like to thank, and click "Send Email" (If the donor didn't submit their email address, this option is unavailable.)
4. Type the message in the pop-up window, and click "Send Email"
Your fundraising ensures that the 9/11 Memorial remains free and accessible to all who wish to visit it. You can help the 9/11 Memorial & Museum deliver more educational programming, including virtual field trips and teacher training, ensuring that future generations learn the lessons of 9/11 and better understand the world in which they live. Read more about your impact here.
Participants can continue fundraising through May 30, 2021. 

Donate FAQs

Many employers sponsor matching gift programs and will match any charitable contributions made by their employees. Please check with your company regarding this process. Your company may need our tax ID which is 61-1745872 and our organization’s legal name which is “National September 11 Memorial and Museum at the World Trade Center.” If you have any further questions, please reach out to us at runwalk@911memorial.org.
Yes. You can make a donation to a Participant on a team or you can make a general team donation.
All donations should be mailed to:

9/11 Memorial & Museum (Please indicate “Run/Walk” in memo line)
Attention: Institutional Advancement
200 Liberty St, 16th Floor
New York, NY 10281
Please make all checks payable to: 9/11 Memorial and Museum.
Please make sure that in the memo it says and who the donations should be credited to.
Click on the home page and begin typing the first or last name. Your options will display as you type.
Any donation made online should post immediately. If an online donation does not post within 5 minutes, please contact us.
If you check this checkbox, you will be charged the amount indicated next to the checkbox. This amount will also be visible to the non-profit. However, on the fundraising page, your intended - initial donation amount will be displayed.
All monetary donations are tax-deductible to the extent allowed by law.
Any donor who mailed their donation and provided an address will receive a receipt via mail once the donation has been processed. If you made your donation in installments, you will receive a receipt each time a monthly payment is processed.
Yes, anyone who donates online, regardless of the amount, will receive a receipt via email.

Website FAQs

A personal URL is a shortened link to your team or personal page that you can send to friends and family in emails. A personal URL will look like this https://runwalk.911memorial.org/ben.
When a donor makes a donation online, s/he can enter text to appear on the fundraising honor roll. This may be the donor's name, or it could be something like "From the whole Wolf family" or "In Memory of Aunt Cathy".